Goldzino Casino Responsible Gambling

We are committed to safer gambling and the wellbeing of our players. At Goldzino we encourage controlled play and provide tools to help you manage your account, spending and time online. If you ever feel your play is becoming a problem, we urge you to use the features below and to seek support from trained professionals.

Player protection principles

We prioritise player safety, privacy and fair treatment. Our approach is simple - help you stay in control, identify early signs of risky behaviour, and act quickly on requests for limits or exclusions. We respect privacy and handle all responsible-gambling requests confidentially.

Activity-control tools

You can manage your account with a range of built-in controls. These are available in your profile or by contacting support. Typical options include deposit limits, loss limits, session reminders and account breaks. We make these tools easy to set up and change.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately and can be lowered at any time. Requests to raise limits may require a cooling-off period and extra verification to help keep play safe.

Loss limits

Loss limits let you cap net losses over a set period so you don’t exceed a comfortable level of spending. Use loss limits alongside deposit controls to keep financial exposure manageable.

Time limits, session reminders and breaks

Session reminders alert you after a set play duration so you can step away and reassess. Short account breaks - for example 24 hours up to several months - are available immediately. You can also request longer self-exclusion if you need an extended break from the site.

Self-exclusion

Self-exclusion blocks access to your account for the chosen period and prevents new registrations from the same player. During exclusion we will suspend marketing contact. If you choose to return after a self-exclusion period, we may require verification and a brief review to ensure it is safe for you to resume play.

Recognising signs of problematic behaviour

Warning signs can include chasing losses, difficulty sticking to limits, borrowing money to play, neglecting responsibilities, or changes in sleep and mood linked to play. If you notice these signs in yourself or someone close to you, consider activating limits or seeking professional advice.

Tips for maintaining control

Practical steps include setting strict deposit and time limits, scheduling regular breaks, avoiding play when stressed or impaired, using session reminders, and keeping finances separate from your gaming account. Small, consistent measures help maintain healthy habits.

Professional help and support organisations

If you need extra support, contact your provincial problem gambling service or a national support group such as Gamblers Anonymous. For example, players in Ontario can contact ConnexOntario for local resources. Your local health provider can also advise on counselling and treatment options.

Contacting us

If you want help setting limits, arranging a time-out or starting self-exclusion, contact our support team via the in-site help channels. We will treat your request promptly and confidentially and explain the options available to you.