Data Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you register and play at Goldzino. We take your privacy seriously and describe below the types of information we collect, why we need it, how we store and share it, and the choices you have about your data.

Types of data we collect

We collect information necessary to operate your account, process payments and keep our services secure. This includes personal data, technical data and transactional data gathered directly from you and from your activity on our site.

Personal data

Personal data may include your name, date of birth, contact details, government-issued ID information for verification, postal address and payment details. We use this data to create and manage your account, perform identity checks, prevent fraud and comply with our verification obligations.

Technical data

Technical data covers device and connection information such as IP address, browser type and version, operating system, device identifiers, language settings and inferred location. We collect this data automatically when you use our site to improve performance, detect abuse and customise the user experience.

Transactional data

Transactional data includes your deposit and withdrawal history, bet and play activity, bonus and loyalty records, and interactions with customer support. We use this information to process payments, handle withdrawals, maintain account records and respond to disputes or enquiries.

Use of information

We use your information to provide and improve our services, complete transactions, verify identity, comply with legal obligations, detect and prevent fraud, and communicate with you about account matters. We may also use anonymized or aggregated data for analytics and to monitor site performance.

Data protection practices

We use a combination of technical and organisational measures to protect your information, including encryption of data in transit, access controls and routine security reviews. Access to personal data is limited to authorised staff and service providers who need it to carry out their duties.

Cookies and tracking technologies

We use cookies and similar technologies to enable essential site functions, remember preferences, analyse site usage and support marketing tools. You can manage cookie preferences in your browser or through any cookie controls provided on the site. Disabling certain cookies may affect site functionality.

User rights

You have rights over your personal information, including the right to access, correct or delete data, and to object to certain processing where applicable. We will respond to requests in accordance with applicable law and may need to retain some information for record-keeping, compliance or fraud-prevention purposes.

Access, correction and deletion of data

To access, update or request deletion of your account information, contact our support team through the account area or by email at [email protected]. We may ask you to verify your identity before fulfilling such requests to protect your account.

Information sharing and third parties

We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processors, verification services and hosting providers. We only share the data necessary for them to perform their services and require them to protect it. We may also disclose information when required by law or to prevent fraud and abuse.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. We will post the revised policy on the site and indicate the date of the latest update. Continued use of the site after changes indicates acceptance of the revised policy.